Refund Policy
The short version: we keep it readable. No walls of legal jargon, no surprises buried in the fine print.
Our Approach to Refunds
We want you to walk away happy, so we keep this policy simple. If we made a mistake, we make it right. If something outside our control causes a problem, we work with you to find a fair outcome rather than hiding behind paperwork.
This Refund Policy applies to all coffee cart bookings, celebration cakes and dessert table orders placed with Offeractionlane in Perth.
Deposits
Deposits hold your date exclusively and cover early ingredient purchases, staffing and preparation. They are refundable in full when you cancel more than ten days before the event.
- Cancellation 10+ days before the event — full deposit refund
- Cancellation 4 to 9 days before — deposit credit minus costs already incurred
- Cancellation inside 3 days — deposit is non-refundable
- Date changes more than ten days out are free of charge, subject to availability
Coffee Catering Events
If we arrive late, the espresso bar fails to function, or the service falls short of what was quoted, we will refund the affected portion of your invoice directly. We do not require you to chase us for it.
If the event is cancelled on the day by the venue or by weather conditions beyond anyone's control, we will offer a date change within six months at no additional cost.
Cake and Dessert Orders
Once a cake leaves our studio it cannot be returned, so please inspect it at handover. If the cake is damaged on arrival or does not match the confirmed design, tell us straight away and we will either repair it, replace it or refund it.
Flavour complaints are handled case by case. We always taste the same batch and will offer a partial credit if we agree the bake fell short of our standard.
Non-Refundable Situations
A few things we cannot refund, and it's only fair to say so up front:
- Change of mind after the cake has been baked
- Damage caused by the customer after delivery or pickup
- Cancellations due to incorrect event details supplied by the customer
- Refusal of delivery staff access to the venue
How to Request a Refund
Email offeractionlane@gmail.com with your booking name, date and a brief description of the problem. Attach photos if they help tell the story. We aim to reply within two business days and to settle valid claims within ten working days.
Refunds are processed back through the original payment method. Bank transfers may take an extra few days to clear on your side.